pk lok Responsible Gaming Guidelines
Problems arise when gaming goes beyond entertainment. pk lok believes that playing safely, with awareness and within your limits, is what makes it genuinely enjoyable. Here you will find everything you need to keep yourself protected.
Gaming is entertainment, not an obligation
Online betting and casino games can be an enjoyable activity when approached with the right mindset. pk lok always wants its members to see this as a small part of their entertainment — not as a solution to financial problems.
Responsible gaming means deciding your limits before you start. Decide in advance how much time you will spend and how much money you will use — before you begin playing. Chasing losses by placing larger bets to recover what you lost is a dangerous habit that can quickly get out of control.
Our Terms and Conditions clearly outline the responsible gaming rules that every member should read. Always follow these guidelines to protect yourself and your family.
To learn more about pk lok's various protection tools and support channels, visit our FAQ section, where common questions are answered.
Tools to keep yourself protected
pk lok offers its members a number of practical limit-setting and control features. Using these, you can consciously manage your gaming habits.
Set a deposit limit
Set a maximum on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. To increase a limit, a set waiting period applies.
Deposit LimitControl your playing time
Set a limit on how many hours you play each day or week. When the time limit is reached, your session will end automatically and you will receive a notification.
Time ControlLoss limit
Set a limit so that you cannot continue playing once you have lost a certain amount. This protects you from chasing losses and helps you avoid larger financial harm.
Loss ControlCooling-off break
If you feel you need a break, you can temporarily close your account for 7 days, 30 days, or 90 days. You will not be able to log in during the break.
Temporary BreakSelf-Exclusion
If the problem feels serious, choose long-term self-exclusion. Activating this feature closes access to your account and blocks any attempt to open a new one.
Permanent ExclusionReality check
After a long continuous session, a message appears on screen reminding you how long you have been playing and how much you have spent. This helps you make informed decisions.
AwarenessRecognise the warning signs of a problem
Problematic gambling habits do not always appear suddenly — they develop gradually. If you notice the following signs in yourself or someone you know, it is important to take them seriously.
Repeatedly playing to recover lost money
Placing larger bets after a loss to try to win back what you lost is the first and most obvious sign of problematic behaviour.
Hiding it from family and friends
Concealing the amount you play or your gambling habits from loved ones, lying about it, or avoiding the topic is a clear warning sign.
Borrowing money or selling assets to fund gambling
Using bill money for gambling, taking out loans, or selling valuables are signs of a serious problem.
Feeling restless when unable to gamble
Becoming irritable, anxious, or restless when trying to stop gambling are signs of dependency.
Losing focus at work or studies
Prioritising gambling over work, studies, or daily responsibilities and being unable to concentrate on tasks.
Gradually increasing bets to get the same excitement
No longer finding satisfaction in smaller bets and repeatedly increasing bet sizes to feel the same level of excitement.
Where to find support
Acknowledging a problem takes courage. Do not delay in seeking help. Choose any one of the options below.
pk lok Live Chat Support
Contact pk lok's 24/7 live chat in Bengali. Our team will immediately help you set limits, take a break, or activate self-exclusion.
Email Support
If you prefer privacy, write to us by email. pk lok's support team responds in both Bengali and English and will help you take the necessary steps.
Family and trusted people
Talk to a family member or a trusted friend. Support from people close to you can help relieve stress and make it easier to take the right decisions.
Professional counselling
Seeking advice from a mental health professional or counsellor is not a sign of weakness — it is a sign of responsibility toward yourself and your family.
pk lok's responsibility and commitment
pk lok is not just a gaming platform — we are deeply committed to the protection of our members. Strict verification procedures are followed to protect minors. Age must be confirmed at registration and, when required, later through a national identity card or passport.
We do not encourage any player to spend beyond their means. Our marketing and promotional content never presents gambling as a guaranteed source of income.
We use advanced encryption technology to protect members' personal information and financial transactions. Full details on data protection are provided in our Privacy Policy.
To learn more about pk lok and understand how the platform operates, visit our About Us page.
Frequently Asked Questions
Answers to common questions about responsible gaming.