pk lok's Privacy Policy

pk lok (referred to hereinafter as "we", "our" or "the site") is an online gaming and betting platform operating at the domain https://pk-lok.cam. This privacy policy applies to all individuals who use our platform — whether they are registered members or simply browsing the site.

By creating an account on our site or using our services, you are considered to have agreed to the terms of this privacy policy. We therefore ask that you read this policy carefully before registering. Our general Terms and Conditions should be read alongside this policy, as both documents together form the basis of the agreement between you and pk lok.

This policy is available in both English and Bengali. In the event of any interpretive discrepancy, the Bengali version shall take precedence, as pk lok operates primarily for users in Bangladesh.

pk lok collects your information in several ways. Some information you provide directly, some is collected automatically, and some is obtained through third parties.

2.1 Information You Provide Directly

When you register with pk lok, make a deposit or withdrawal, or request support, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form — never visible in plain text)
• National ID card or passport details for identity verification
• bKash, Nagad, Rocket or Upay number or bank account details for financial transactions
• Messages and complaint details sent to customer support

2.2 Automatically Collected Information

When you browse pk lok, our servers automatically record certain technical information:

• IP address and device type
• Browser name and version
• Operating system details
• Time of site access and browsing patterns
• Which pages were visited and how long was spent on them
• Referral source (which site or link you came from)

2.3 Gaming Activity Information

The following information is collected while you play on the platform:

• Betting history, amounts and outcomes
• Balance, deposit and withdrawal records
• Bonus claim and usage history
• Session logs and activity duration

pk lok uses your information only for specific and lawful purposes. Each purpose is described below:

3.1 Account Management and Identity Verification

We use your personal information to create and manage your account, to confirm your identity at login, and to prevent any unauthorised access. This information is also used for OTP verification and two-factor authentication for security purposes.

3.2 Processing Financial Transactions

Your financial information is required to process deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer. A record of every transaction is stored securely.

3.3 Providing Customer Support

Your information is used when you contact our 24/7 live chat and email support team. This allows us to resolve issues quickly and accurately.

3.4 Fraud Prevention and Security

We use automated monitoring systems to identify suspicious activity, prevent multiple accounts, and maintain the overall security of the platform.

3.5 Service Improvement and Personalisation

pk lok improves its services by analysing your preferences and usage patterns. Relevant content is shown to you based on which games or betting sections you are most interested in.

pk lok uses industry-standard technical measures to protect your information. The key features of our security framework are:

4.1 Encryption

All data sent to and received from the site is encrypted using SSL (Secure Socket Layer) technology. Passwords are never stored in plain text — they are secured using a one-way hashing algorithm.

4.2 Data Retention Period

Your information is retained for as long as your account remains active. If an account is closed or becomes inactive, information may be kept for as long as is necessary to meet relevant legal and regulatory obligations.

4.3 Access Controls

pk lok staff may only access your information for their specific job-related needs, within a strict permission-based framework. Unnecessary access is strictly prohibited.

4.4 Security Reviews

Our system security is tested regularly. Any vulnerability identified is resolved immediately. If a data breach occurs, affected users will be notified in a timely manner.

pk lok does not sell your personal information to any third party for commercial purposes. However, limited data sharing may occur in the following circumstances:

5.1 Payment Service Providers

The necessary financial information is shared with the relevant payment provider to process transactions via bKash, Nagad, Rocket, Upay or a bank. This sharing is limited to completing the transaction.

5.2 Game Providers

Minimal technical data (such as account ID and session token) may be exchanged with game studios such as Pragmatic Play, JILI, PG Soft, Evolution or others to keep the gaming experience running smoothly.

5.3 Legal Obligations

pk lok may be required to share information with authorities in response to a court order, a lawful request from a law enforcement agency, or another legal requirement. Only the necessary information will be provided in such cases.

5.4 Business Changes

If there is any change in the ownership or management of pk lok, your information may be transferred to the new authority. Users will be informed in advance in such cases.

pk lok uses cookies to improve the website's functionality and make your browsing experience easier.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. Disabling them will affect the core functionality of the site.
• Functionality Cookies: Used to remember your language preference, layout settings and recent activity.
• Analytics Cookies: Collect anonymous traffic data to help us understand which parts of the site are used most.

6.2 Cookie Controls

You can delete or block cookies at any time from your browser settings. However, disabling essential cookies may cause issues with login and transactions.

As a pk lok user, you have several important rights over your own information:

7.1 Right to Know

You can contact us at any time to find out what information we hold about you. We will respond within a reasonable time of receiving your request.

7.2 Right to Correction

If any of your information is incorrect or out of date, it can be corrected directly from your profile or through the support team.

7.3 Right to Close Your Account

You may request to permanently close your pk lok account at any time. Any pending transactions will be settled before the account is closed. Self-exclusion and break options are also available under our Responsible Gaming guidelines.

7.4 Right to Opt Out of Promotional Communications

If you do not want to receive messages about bonuses or offers from pk lok, you can change this preference from your account settings or by notifying the support team. However, essential transaction-related messages cannot be turned off.

All pk lok services are exclusively for individuals aged 21 and above. We do not knowingly collect any information from minors.

Every user must confirm their age at registration, and we reconfirm this through identity verification. If a minor's information is found in our system, the relevant account will be closed immediately and the information will be deleted.

You can find more details about our procedures for protecting minors in our Responsible Gaming guidelines.

pk lok may update this privacy policy from time to time due to business needs, technical changes or legal obligations.

For any significant changes, we will post a notice on the site or inform registered users by email. Continued use of the site after the updated policy takes effect will be taken as your agreement to the new policy.

We recommend visiting this page regularly to stay informed of any changes to the policy. You can also read our About Us page to learn more about us.

If you have any questions, comments or requests regarding this privacy policy, please contact the pk lok support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.