pk lok FAQ — All Your Questions Answered Here
Find detailed answers to all your questions about support, deposits, withdrawals, accounts, and casino games — all in one place.
24/7 Support
Withdrawals in 10–45 Minutes
For Ages 21 and Over
Whether you are new to pk lok or an existing member — knowing the right information matters, from opening an account to withdrawing money via bKash or Nagad, understanding bonus conditions, or enjoying the live casino at pk lok Casino. On this page we have organised the most frequently asked questions into five categories so you can quickly find the answer you are looking for. Guidelines on responsible gaming are also mentioned here. If you cannot find an answer to your question, pk lok's 24/7 live chat is always ready to help.
Table of Contents
Support Questions
pk lok's support team can assist in both Bengali and English. As the team is built with Bangladeshi players in mind, they primarily communicate in Bengali, so you can describe any issue without any language barrier. Just type in Bengali directly in the live chat and you're good to go.
To get your issue resolved faster, have the following ready before contacting support: your registered username or mobile number, the date and time of the problem, the transaction ID or reference number if it involves a payment, and a screenshot if possible. With these details, the pk lok support team can verify and resolve the issue quickly.
pk lok offers two ways to get in touch — live chat and email. Live chat can be started from any page on the site and you usually get a response within a few minutes. For email, the address is listed in the contact section of the site. Phone and WhatsApp support are not available.
Yes, pk lok support is active 24 hours a day, 7 days a week — including Fridays, Saturdays, and all public holidays. Support is also available during major tournaments like BPL or the T20 World Cup, so if you run into a betting issue late at night, you can get help right away via live chat.
pk lok email support aims to reply as quickly as possible. For urgent matters such as transaction issues or a locked account, live chat is more effective than email. Use email for general enquiries or when sending documents, and include your account details in the subject line.
How to Withdraw
When you withdraw to bKash, Nagad, or Rocket at pk lok, the money usually arrives within 10 to 45 minutes. The same timeframe applies to Upay and bank transfers. If it takes longer than 45 minutes, contact live chat with your transaction ID.
Yes, you can request a withdrawal at pk lok at any time — whether it's 2 AM or Friday afternoon. Processing takes 10–45 minutes regardless of the time of day. Bank transfers may take slightly longer due to bank working hours, but mobile banking (bKash, Nagad, Rocket, Upay) is generally processed quickly at any time.
Yes, for security reasons pk lok only processes withdrawals to a mobile banking number or bank account registered in the player's own name. Payments to someone else's number or a different name are not possible. This protects your account and helps prevent fraud.
If your withdrawal request has been pending for more than 45 minutes, first check in your mobile banking app that the number is active. Then contact pk lok live chat and provide your transaction reference number. The support team can verify the issue directly in the system and resolve it.
Yes, winnings from a bonus can be withdrawn — but only after the wagering requirement has been met. For example, if you deposit ৳1,000 and receive a 200% bonus of ৳2,000, you would need to place ৳2,000 × 20 = ৳40,000 in bets before withdrawing. Once wagering is complete, the minimum withdrawal is ৳1,000.
Deposits
pk lok currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, you can send from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. The minimum deposit amount is ৳300 for all methods.
Log in to pk lok, go to the deposit section, and select bKash. Send money via bKash to the designated number and submit the transaction ID on the site. The minimum amount to send is ৳300. First-time depositors may be eligible for a 200% bonus (up to ৳8,000). Log in to your account on the pk lok Login page.
Yes, the deposit process via Nagad is the same as bKash. On the deposit page, select Nagad, send money to the designated number, and enter the reference number in pk lok's deposit form. The minimum deposit is ৳300. The same process applies for every method.
First, wait a moment and refresh the page. If the balance still hasn't appeared after 15–20 minutes, contact pk lok live chat and provide your bKash or Nagad transaction ID along with the number you sent from. The issue is usually resolved quickly once the transaction ID is verified. Keeping a screenshot will speed up the process.
Account Questions
To open an account at pk lok, you need an active mobile number, a password, and you must be 21 years of age or older. Provide accurate information during registration, as it will be used to verify your identity at the time of withdrawal. Only one account can be opened per mobile number.
Yes, you can log in to pk lok from any device — smartphone, tablet, or computer — using your username and password. Your connection is secured through SSL encryption. Be cautious when logging in on public Wi-Fi, and change your password afterwards.
On the pk lok login page, click the "Forgot password?" link and enter your registered mobile number. You can set a new password through OTP verification. If your mobile number has also changed, contact pk lok support directly and provide the information needed to verify your identity. See the pk lok Login page for details.
No, each player at pk lok may hold only one account. Opening multiple accounts is against the site's rules and may result in both accounts being suspended, bonuses cancelled, and balances confiscated. Read the terms and conditions for accurate information.
There is no separate application for the pk lok VIP program — based on your regular play and activity, you are automatically upgraded from Bronze to Silver and then to Gold. Gold members receive up to 1.5% cashback on weekly net losses. See the pk lok VIP page for details.
Casino and Table Games
Teen Patti is a popular South Asian card game where a three-card hand is dealt and the strongest combination wins. Andar Bahar is straightforward — one card is placed in the middle and you bet on whether a card of the same value will appear on the "Andar" (inside) or "Bahar" (outside) side first. Both can be played with a live dealer at pk lok Casino.
Yes, pk lok's live casino works well on mobile — both Android and iOS. Keep a good internet connection (4G or Wi-Fi) for smooth video streaming. Using the pk lok App makes for a more convenient experience. Live tables from Evolution, Pragmatic Play Live, and Ezugi are the same quality on mobile.
In Baccarat, you bet on either the "Player" or the "Banker" side. The goal is to get a total point value as close to 9 as possible. Card values: 10s and face cards = 0, all others are face value. Two cards are dealt to each side, with a third drawn if needed. Live Baccarat tables from Evolution and Pragmatic Play Live are available at pk lok Casino.
A Roulette wheel has numbers from 0 to 36. You can bet on a specific number, red or black, odd or even, high (19–36) or low (1–18) numbers. A straight-up bet on a single number pays out 35:1. Both European and live Roulette are available at pk lok Casino.
Yes, pk lok's live casino games are run via live video stream from studios by Evolution, Pragmatic Play Live, and Ezugi. A real dealer deals the cards or spins the Roulette wheel, and you can also chat on screen. This is a different experience from an RNG (Random Number Generator) slot.
Get Started Now — 200% Bonus on Your First Deposit
Deposit a minimum of ৳300 and receive a bonus of up to ৳8,000 (20× wagering).
Log In to Your AccountStill Have Questions? We're Here
If you could not find the answer to your question on this page, contact the pk lok support team directly. We are available in Bengali and English around the clock.
Live Chat — 24/7
Click the live chat button at the bottom or corner of any page on the site. You usually get a response within a few minutes. For urgent issues, this is the fastest option.
Email Support
Contact us by email for sending documents or complex complaints. The email address is listed in the contact section of the site: [email protected]
All gaming activities are for persons aged 21 and above only. Responsible Gaming guidelines.